TBL Furniture Kenya – Returns & Refunds Policy
1. Our Commitment to You
At TBL Furniture Kenya, we strive to ensure that you are satisfied with your purchase. If you receive an item that does not meet your expectations, you may be eligible for a return or refund under the conditions outlined below.
2. Return Eligibility & Conditions
You can return items within 15 days of delivery under the following conditions:
| Reason for Return | Applicable Product Categories |
|---|---|
| Item received damaged or defective | All product categories |
| Item received with missing parts | All product categories |
| Wrong item, color, size, or model received | All product categories |
| Item seems to be fake or inauthentic | All product categories |
| Packaging was damaged | All product categories |
| Item stopped working after reasonable use | All product categories |
| Size is correct but does not fit as expected | Desks & Tables only (exchange only, no refund) |
Important Notes:
- Items must be returned unused, in their original packaging, and with all tags or accessories intact.
- Returns will not be accepted after 15 days unless the product is defective under warranty.
- If the issue is not due to our error (e.g., incorrect size choice), the original shipping fee is non-refundable.
3. Items That Cannot Be Returned
Some items cannot be returned, including:
- Personalized or customized items (e.g., engravings, embossing).
- Items damaged by the customer after delivery.
- Health & hygiene-sensitive items, unless they arrive defective, damaged, or incorrect.
4. How to Return an Item
To return an item, follow these simple steps:
Step 1: Contact our customer support at sales@tblfurniture.co.ke/ 0742 239446 within 15 days of receiving your item.
Step 2: Provide your order number, reason for return, and clear photos (if applicable).
Step 3: We will review your request and provide a return approval with further instructions.
Step 4: Ship the item back to us using the provided details. Ensure it is securely packaged to avoid damage.
Step 5: Once received, we will inspect the item and process your refund or exchange.
5. Refund Process & Timeline
- Once your return is approved, we will process your refund within 5-10 business days.
- Refunds will be issued to the original payment method or as store credit, depending on your preference.
- If the return is due to an error on our part, we will also refund your shipping costs.
6. Exchanges
We do not offer direct exchanges at this time. If you need a different size or color, please return your item for a refund and place a new order.
7. Unapproved Returns
If your return request is not approved, we will attempt to redeliver the item twice. If both attempts fail, you must collect it from our designated pickup location within 30 days. If uncollected, the item will be forfeited.
Need Help?
If you have any questions, feel free to contact our support team at sales@tblfurniture.co.ke/ 0742 239446 .
